Terms, Conditions and Privacy Policy

Terms and Conditions

Terms and Conditions at Happytailsbox.co.za

A) General:

At Happytailsbox.co.za what you see is what you pay, all our prices are already inclusive of VAT, however a delivery fee will be added on during check out if applicable.

A picture is worth 1000 words and at Happytailsbox.co.za we try our best to stick to ours.

On the occasion of a delivery undertaken for a outlying area, we may charge an additional delivery fee. Also if the person your gift is going to is to be found in places remote and rustic, it takes us a little longer to get there and our deliveries will take 2 days extra if applicable.

Because each day is unique and we can never predict what awaits us, traffic jams, potholes, rainy weather, bad taxi drivers, we unfortunately can’t guarantee delivery times of our courier, we will try our best to ensure that delivery occurs within office hours though.

We fine, pet shop boys fellows also need a break once in a while, so we don’t deliver on Sundays or public holidays (we need to sleep in late sometimes too J).

All prices are subject to change and are valid while stocks last!

Unfortunately we cannot leave deliveries unattended at the recipient’s front door, If on receiving our products and you or that special someone is not 100% satisfied, let our customer service team know within 48 hours and we will gladly collect and replace it at our expense or collect it and provide you with a refund, at our discretion.

Don’t worry if you choose a happytailsbox and that person our their pet is not crazy about it; if the packaging is still unopened and we have stock of one they’d prefer more, perhaps an alternative happytailsbox we’ll gladly exchange it for them, at our discretion. Although we may have to charge a collection and redelivery fee.

2 surprises are so much better than 1 so if you’ve ordered more than 1 item for a furry friend special, we may deliver each item separately.

Although seldom charged, we do reserve the right to charge a handling fee should the address provided be incorrect, you changed your mind and the delivery already went out or if the recipient already has a similar product and needs to exchange the items for something else.

No one’s perfect and sometimes mistakes happen. If you receive a product that is different to the one you ordered, let us know within 48 hours of receiving it and we’ll make arrangements for the item(s) to be returned to us and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you do not remove the product from its original packaging, open or use the product in any way. If the product is opened or use in any way and is not in the original condition that we delivered it in, you will be liable for a handling fee.

If you would like to return a product purchased on “special” and if the product price is still valid, let us know within 48hrs and we’ll gladly collect and arrange a refund to amount you bought it at, minus the delivery cost, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately if the product or item is returned to us and has been opened and/or used in any way, we will offer you a refund minus a 30% handling fee.

If there’s a problem and you need to return an item purchased on “special” and we don’t have it at the sale price anymore, let our customer service elves know within 48hrs and we will be happy to collect and provide you with a refund to the amount it was purchased at, minus the delivery cost. All of this awesomeness will happen as long as the product is in its original condition and original packaging, and has not been opened, tampered with or used in any way. Unfortunately if the product is returned to us and has been opened and/or used, we will give you a refund minus a 30% handling fee.

If the happytailsbox that you or your loved one received is faulty (like if the box received is torn open and half the content has fallen out or an item within the box is leaking) you need to let us know within 48hrs of receiving it and we’ll organise for the faulty item to be returned to us for testing. If no bugs or faults are found, the product will be returned back to you at your cost. If the items are found to be full of issues and there is a problem, depending on the fault and the product supplier, we will offer you a replacement, at our discretion.

With so many Jenny’s, Pennies, Sara’s and Ryan’s in the world, please excuse us if you’re asked to send through a copy of your I.D and credit card, we’re just making sure that nobody’s stolen your identity. You must be at least 18 years old to use the Service, alternatively have parental consent; we trust that you are responsible for keeping your password secret and secure.
If we have to reattempt your delivery more than twice we may charge you a handling fee as well as refund you in the form of a voucher.

B) On our legal Teams insistence – The Legal Stuff

We reserve the right to refuse access to the Service to anyone for any reason at any time.

We reserve the right to force forfeiture of any username for any reason.

We may, but have no obligation to, remove, edit, block, and/or monitor accounts which we determine in our sole discretion violates these Terms of Use.

There may be links from the Service, or from communications you receive from the Service, to third-party web sites or features. There may also be links to third-party web sites or features in images or comments within the Service. The Service also includes third-party content that we do not control, maintain or endorse.

Functionality on the Service may also permit interactions between the Service and a third-party web site or feature, including applications that connect the Service or your account on the Service with a third-party web site or feature.

Happytailsbox does not control any of these third-party web services or any of their content. You expressly acknowledge and agree that Happytailsbox is in no way responsible or liable for any such third-party services or features. YOUR CORRESPONDENCE AND BUSINESS DEALINGS WITH THIRD PARTIES FOUND THROUGH THE SERVICE ARE SOLELY BETWEEN YOU AND THE THIRD PARTY.

You agree that you are responsible for all data charges you incur through use of the Service.

We prohibit crawling, scraping, caching or otherwise accessing any content on the Service via automated means.

We respect other people’s rights, and expect you to do the same.

If you repeatedly infringe other people’s intellectual property rights, we will disable your account when appropriate.

Happytailsbox.co.za website is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this agreement and the use or inability to use this site.

This agreement is governed by the laws of the Republic of South Africa and you hereby submit to the non-exclusive jurisdiction of the South African Courts. These Terms of Use and all agreements entered into between Happy Tails Box and the client pursuant thereto, and on the terms thereof shall be governed by and construed according to the laws of the Republic of South Africa, irrespective of the place where the agreement/s where entered into.

The parties agree that save to the extent stated in this Agreement, no conditions, warranties or representation, whether oral or written and whether express or implied whether by statute or otherwise, shall apply hereto.

C) Limitations on Returns

The health and safety of our furry friends is of paramount importance to us, as we all know our pets interact with their surroundings with their mouths, and in many cases their nose and tongue if it’s tasty 🙂 .

Hence the in a similar way we can’t exchange drugs at the pharmacy, we unfortunately can’t collect or exchange your yummy pet goodies or toys once used due to health / hygiene concerns.

Any problems? Email us on hello@happytailsbox.co.za or Call us on 087 943 2498

D) Privacy Policy

Happytailsbox.co.za knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Happytailsbox.co.za, you are accepting the practices described in this Privacy Notice.

1. What Personal Information About Customers Does Happytailsbox.co.za Gather?

1.1 The information we learn from customers helps us personalise and continually improve your shopping

experience at Happytailsbox.co.za. Here are the types of information we gather.

1.2 Information You Give Us: We receive and store any information you enter on our Web site or give us in

any other way, most notably the registration of your membership account. You can choose not to provide

certain information, but then you might not be able to take advantage of many of our features. We use the

information that you provide for such purposes as responding to your requests, customizing future shopping

for you, and communicating with you. We reserve the right to use aggregated, anonymous data about our

users as a group. For instance, we might report to potential advertisers that a certain percentage of our

users are interested in certain cat breeds, based on online surveys or other requests.

1.3 Automatic Information: We receive and store certain types of information whenever you interact with us.

For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your

Web browser accesses Happytailsbox.co.za. It is possible to turn off cookies in your browser

preferences, although if you do so, certain parts of this website may not work properly.

1.4 Specials and Promotions: From time to time we may conduct specials or other promotions or request

material for publication from our users. To participate, you usually must supply us with your true identity,

which you agree to have publicly associated with your submission. The exact rules vary from case to case,

and will be noted clearly on the relevant pages or emailing. Your participation will always be voluntary and


2. Does Happytailsbox.co.za Share the Information It Receives?

Information about our customers is an important part of our business, and we do not sell it to others. We will

not share customer information with any third parties, other than if we are required to comply with valid

legal demands, such as a court order or subpoena.

3. How Secure Is Information About Me?

3.1 We work to protect the security of your information during transmission by using Secure Sockets Layer or

other comparable software software, which encrypts information you input.

3.2 It is important for you to protect against unauthorized access to your password and to your computer. Be

sure to sign off when finished using a shared computer.

4. What Choices Do I Have?

4.1 As discussed above, you can always choose not to provide information, even though it might be needed to

make a purchase or to take advantage of certain Happytailsbox.co.za features.

4.2 The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting

new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies


5. Children
Happytailsbox.co.za does not sell products for purchase by children. If you are under 18, you may use

Happytailsbox.co.za only with the involvement of a parent or guardian.

6. Conditions of Use, Notices, and Revisions
Our business changes constantly, and our Privacy Policy will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.